BASIC JOB DESCRIPTION:

•   Greet customers as they enter center.  Tell them of center services and special events.

• Assign open lanes to customers, keeping in mind any maintenance or other events going on.

• Take reservations for lanes

• Rent shoes and assist customers with house balls if needed.

• Take payment from customers, making correct change.

• Start league play according to schedule and all preparations therefore.

• Responsible for locker rental.

• Handle customer phone inquiries courteously.

• Keep track of lanes as they open up and assign them to customers on reservation list.

• Page customers in house and/or provide message service.

• Post bulletin boards with league notices, promotional pieces, etc.  Make promotional P.A. announcements.

• Promote league bowling to open bowlers. 

• Keep alert for rowdy customers who may be disturbing others.

• Notify mechanic or concourse promptly of any pinsetter malfunctions.

• Direct concourse to insure that clean conditions are maintained throughout bowling center.

• Maintain records of daily operation as required, noting special occurrences or problems.

• Handle all customer complaints, using judgment as to which ones to refer to Manager on duty.

• Be knowledgeable and make customers aware of in house tournaments and promotions.

• Must know how to operate cash register, Front Desk computer & software, sound system, and microphone systems.