Sooner Bowling Center

Job 119099 - Front Desk Staff
Norman, OK

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Job Details

Location: Norman, OK
Employment Type: Part-Time
Salary: Competitive

Job Description

To provide bowling customers with prompt, courteous, efficient service, and to insure that maximum utilization of lanes and equipment is realized through efficient control of the flow of customers. 

 Our Front Desk Staff is the first line image of the bowling center our customers see, and we expect a high quality representation.

Applicants must be customer friendly, have a pleasant attitude, be comfortable interacting with adults and children, have cashier or money handling experience and no criminal record.



  •   Greet customers as they enter center.  Tell them of center services and special events.
  • Assign open lanes to customers, keeping in mind any maintenance or other events going on.
  • Take reservations for lanes
  • Rent shoes and assist customers with house balls if needed.
  • Take payment from customers, making correct change.
  • Start league play according to schedule and all preparations therefore.
  • Responsible for locker rental.
  • Handle customer phone inquiries courteously.
  • Keep track of lanes as they open up and assign them to customers on reservation list.
  • Page customers in house and/or provide message service.
  • Post bulletin boards with league notices, promotional pieces, etc.  Make promotional P.A. announcements.
  • Promote league bowling to open bowlers. 
  • Keep alert for rowdy customers who may be disturbing others.
  • Notify mechanic or concourse promptly of any pinsetter malfunctions.
  • Direct concourse to insure that clean conditions are maintained throughout bowling center.
  • Maintain records of daily operation as required, noting special occurrences or problems.
  • Handle all customer complaints, using judgment as to which ones to refer to Manager on duty.
  • Be knowledgeable and make customers aware of in house tournaments and promotions.
  • Must know how to operate cash register, Front Desk computer & software, sound system, and microphone systems.

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